Home / Help Center / About Us
Related Topics
Sales Hours
PHONE HOURS
Monday-Friday 6am - 5pm PST
(855) 552-7432
CHAT HOURS
Monday - Friday 6am - 5pm PST
Saturday & Sunday 6am - 3pm PST
Home / Help Center / About Us
Monday-Friday 6am - 5pm PST
(855) 552-7432
Monday - Friday 6am - 5pm PST
Saturday & Sunday 6am - 3pm PST
We’re the good people at Patio Heat and Shade, and we absolutely love life outdoors. Our decks and patios are where we choose to live life to the fullest, sharing our lives with those closest to us. We are completely dedicated to promoting the outdoor living lifestyle - creating a comfortable outdoor space for your family and providing helpful lifestyle enhancing ideas to get the most out of your outdoor oasis.
The best way to take care of the outdoor climate needs of our customers is to become the experts in the field. We have dedicated hundreds of hours of training to our customer care consultants, and we’re thrilled to tell you that nobody knows outdoor climate solutions like we do.
Ah, 2001: When people were loving “Hanging by a Moment” by Lifehouse, The West Wing was the best drama on TV, and Harry Potter blazed a (lightning-shaped) trail through our hearts on the big screen. The same year, a Santa Barbara Lighting store called Tri-County Lighting spawned ideas in some young go-getters, and they pushed hard to launch an online lighting store (1StopLighting.com). As much as five years later, the freshly incorporated company was running full steam out of one of the owner’s living room. Focusing on a wide selection and a customer-first attitude rocketed the company to strong growth, which has now culminated in Patio Heat and Shade.
Since the early days, we’ve been blessed to watch our work family grow both in size and abilities. We treasure promoting from within, and work with every employee to help them grow and attain new positions within the company. This person-first mindset is pervasive here, where even in the hybrid work environment of today we still find ways to celebrate everyone’s birthdays, anniversaries, and achievements with fun get-togethers.
We’re big believers in doing what’s right. Some companies would take your call asking for a 6,000 watt heater and write up the order; we want to understand your need (if your need is a small 4-person patio dining area, a 6,000 watt heater is overkill). We don’t want to sell you something, we want to sell you the right thing. We continue our fight for doing what’s right by partnering with our manufacturers to run special charity sales, and have returned over half a million dollars to some of our favorite charitable organizations.
One of our core values is constantly striving to find ways to make our customers happier. Here are some of the ways we have responded to make the outdoor living shopping experience the best that it can be.
We love what we’ve done with Patio Heat and Shade… We have the right people and the right products, with absolute experts ready to help at a moment’s notice. If you’re already a customer of ours, thanks for trusting us with enhancing your outdoor lifestyle. If you’re new around here, let us take the chance to say, “Welcome” and that we’re going to love getting acquainted with you. Pull up a chair, prop your feet up, grab a cold one and get to know Patio Heat & Shade. We promise to treat you like family.